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Local restaurateur reminding residents to follow through or cancel reservations ahead of time

Doug Feltmate feels, while the majority of Ottawans have been very supportive amid the reopening, there is a small percentage creating problems for the business.
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A local restaurateur is reminding residents to follow through or cancel reservations, after being left with a no-show from a large party earlier this week.

Doug Feltmate of St. Martha's Brasserie had to call in extra staff and rearrange his restaurant on Monday to accommodate a party of 12, but ultimately they didn't show up.

Due to the COVID-19 protocols in place, as part of Step 3 of Ontario's reopening plan, his restaurant's capacity is limited to 26 seats indoors.

Feltmate feels, while the majority of Ottawans have been very supportive amid the reopening, there is a small percentage creating problems for the business.

"There is the five per cent that don't seem to respect the business, they don't understand the difficulties we're going through in coming back with being short staffed," Feltmate told CityNews Ottawa's The Sam Laprade Show, on Tuesday, July 20.

He adds, typically a restaurant would make 8 to 11 per cent net profit if business is rolling, but that number is smaller due to the limited capacity.

"When you're down 50 per cent in your seating capacity right off the bat, it doesn't take a mathematician to figure out, even with a full house, you're barely scratching by." Feltmate explained. "In most cases, without the wage subsidy, you're actually losing money."

Feltmate understands if a table of two doesn't show up or someone forgets to call to cancel because they are sick, but feels there is no excuse for a large party to not show up without notice.

Listen to the full interview with Sam Laprade below:

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