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Ottawa airport basking in gold and silver international awards

Not a bad finish for YOW in the 2017 Airport Service Quality Awards.
File photo

The Airports Council International is naming The Ottawa International Airport as the best for its size and region.

The ACI just released its 2017 Airport Service Quality Awards.

YOW won gold in the category of Best Airport by Size and Region - North America.  That's for airports that serve between 2-million and 5 million passengers per year.

It then finished second in Best Airport by Region - North America, which represents all airports serving more than 2-million passengers.

The ASQ awards is an ACI-led worldwide customer service benchmarking program that surveys departing passengers at the airport, and measures 34 key performance indicators. In 2017, there were 343 participating airports in 84 countries.

"2017 was a very special year for our city and for the airport as we celebrated Canada’s 150th Birthday. As the gateway to Canada's Capital Region, we welcomed visitors as they arrived for national and local celebrations," said Mark Laroche, Airport Authority President and CEO. "Earning gold and silver medals based on feedback from our clients makes these awards even more significant. They are a wonderful testament to the hard work and dedication of every airport employee, including airlines, ground handlers, cleaning staff, customs agents, retailers, restaurateurs, volunteers and everyone in-between. These awards reflect the efforts of the entire airport family who made the welcome so special."

YOW also has the distinction of being an inductee to the ACI Director General's Roll of Excellence which recognizes airports that have been ranked in the ASQ Survey for top five airports by size or region, and also by size and region for five of the 10 previous years. 

Since joining the program in 2006, YOW has received a total of 22 awards.
Overall, the ACI scored YOW 4.47 out of 5 points, which represents a slight increase from 2016. Notable improvements include value for money of parking facilities (up 4.9%), shopping facilities (up 4.6%), and restaurant/eating facilities (up 3.0%).


Mike Vlasveld

About the Author: Mike Vlasveld

Mike Vlasveld, Digital Editor, CityNews Ottawa & the Valley
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