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RECALL: Ring smart doorbell (2nd Gen) being recalled due to fire hazard

In Canada, 8700 units of the product were sold, while 350,000 were sold in the United States.
2020-11-11-Doorbell recall
Ring smart doorbell (2nd Gen) being recalled due to fire hazard

A brand of smart doorbell cameras are being recalled in Canada and the US due to a fire hazard.

The affected product is the Ring Video Doorbell 2nd Generation sold between June 2020 and October 2020, with model number 5UM5E5. 

In Canada, 8700 units of the product were sold while 350,000 were sold in the United States. 

As of November 5, the company has received one reported incident in Canada, and no reports of injury. In the US, the company has received 85 reports of incidents, 23 reports of property damage and eight reports of minor burns.

The company said the smart doorbells come with both security and wood screws, but if the wood screws are used in place of the security screws during installation, the battery can be damaged and may overheat. 

Ring went on to say that if the doorbell is installed correctly, there is no risk to consumers or potential hazard present.

Consumers with uninstalled affected products should immediately contact Ring LLC for revised installation instructions or visit the Ring website for the revised instructions before installing the doorbell.  

All known customers have been contacted by the manufacturer but anyone who may still have a concern is being asked to contact Ring LLC toll-free at 800-656-1918 from 5 a.m. to 9:00 p.m. PST, seven days a week.

 




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Victoria Williston

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