RIM says Blackberry service fully restored
Posted Oct 13, 2011 10:41:34 AM.
This article is more than 5 years old.
WATERLOO, Ont. – BlackBerry smartphone email, texting and Internet are back to normal after four days of outages around the world.
The co-CEO of Research In Motion, the company behind the popular smartphone device, says that full services have been restored.
Mike Lazaridis launched a public campaign to apologize for the lengthy outage, speaking on a conference call and posting a video to the YouTube website promising further updates.
The company says a hardware failure caused a ripple effect in its system when a switch designed to protect its infrastructure failed.
The company says it will now look at compensation for its customers affected by the outages.
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