More Ottawa Public Library locations to offer returns and holds pickup services

The Ottawa Public Library (OPL) will soon be allowing customers to reserve new items, as it expands its returns and holds pickup service to more branch locations in the coming weeks. 

Customers will be able to reserve new library items, starting June 29, with a limit of 20 holds per customer. The OPL says this temporary cap will help manage the volume of requests and allow materials to get out to customers in a timely and efficient manner. 

Then, on July 6, customers will be able to step inside the six currently open branches to pick up their holds and borrow them using checkout machines. The library says appointments will be required for customers wishing to pick up their available holds. 

Physical distancing requirements and enhanced cleaning protocols are expected to be followed at each branch offering the service. 

The returns and holds pickup service will be expanded to these branches (timeline subject to change):

• Monday, July 13: Carlingwood, Carp, Greely, North Gloucester, St. Laurent, Stittsville
• Monday, July 27: Alta Vista, Blackburn Hamlet, Centennial, Elmvale Acres, Emerald Plaza
• Monday, August 10: Sunnyside, Hazeldean, Manotick, Orleans, Richmond, Rideau, Vanier 

The OPL says the opening date for the following branches remains to be determined: Constance Bay, Fitzroy Harbour, Metcalfe Village, Munster, North Gower, Osgoode, Rockcliffe Park, Rosemount (Depot), Vernon, Kiosk, Bookmobile 

Borrowed Library material can be returned to branches open for contactless service during hours of operation. No appointment is required to return library items.

Meanwhile, the OPL says due dates on all checked-out items have been extended to give customers plenty of time to return their library materials. 

A plan to safely provide the use of public computers and WiFi at its branches open for contactless service is still in the works, according to the library.