TD Bank says outage that halted direct deposits has been resolved

TD Bank says it has fixed the technical problems that kept some account holders from getting paid on Friday.

A representative for the bank says the outage mainly affected provinces west of Ontario, but customers “should now have full access to most bank services,” including delayed direct deposits.

TD blamed the day-long issue on computers failing to process a large volume of data — something it described as a “batch processing issue” that affected multiple systems.

The bank started getting inundated early Friday on social media with customers raising concerns about being unable to pay bills.

Some also said automatic withdrawals were sending their accounts into the negative.

TD says any fees incurred due to missing direct deposits would be refunded.

This report by The Canadian Press was first published June 17 2023.

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The Canadian Press