Interac says some users are ‘experiencing delays’ with e-transfer service amid outage reports

A Interac sign is seen on a business storefront in North Vancouver, B.C., on November, 5, 2019. Interac says more than a billion debit mobile contactless and in-app transactions happened over the past 12 months for the first time ever. Canada's national debit network says Interact payments through mobile contactless jumped 53 per cent while e-commerce purchases were up 17 per cent. THE CANADIAN PRESS/Jonathan Hayward

By Denio Lourenco

Posted Nov 1, 2024 05:18:15 PM.

Interac, the Canadian money transfer service, experienced technical issues on Thursday, according to the outage monitoring site Downdetector.com.

The site recorded at least 578 outage reports across the country as of 4:06 p.m. on November 1.

“We understand that some users are experiencing delays with the Interac e-Transfer Service,” a spokesperson for the company told CityNews. “We are working to address this issue.”

The spokesperson did not provide any additional details about how many customers were impacted by the outage.

The company provides products like Interac e-Transfer and Interac Debit to millions of people and businesses across the country, including 15 municipal transit systems.

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