The Ottawa Airport has terminated the operating licence of the company that provides baggage handling for Sunwing and Flair Airlines.
Both airlines contract with Menzies, a third-party ground handling firm, for their aircraft marshalling and baggage handling activities.
In a statement, the Ottawa International Airport Authority (OIAA) said they observed "a degradation of service levels" associated with ground-handling activities for Sunwing and Flair airlines, even after multiple written warnings.
The OIAA added, the issues reached "untenable levels" in the past week, which led them to provide Menzies with a 30-day notice of termination of its operating licence at the airport on Mon, March 13.
The authority said they will continue to work with the airlines to ensure that their passengers enjoy smooth, efficient travel when flying to and from the Ottawa International Airport.
Flair Airlines tells CityNews Ottawa, this will have no effect on its operations and will continue to provide services from Ottawa.
CityNews reached out to Sunwing for comment but has yet to hear back.
We have issued a statement about the recent service issues affecting @SunwingVacay and @FlairAirlines flights to and from #YOW.
— flyyow (@FlyYOW) March 15, 2023
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