Skip to content
live

Ottawa airport terminates company providing baggage handling for Sunwing, Flair Airlines

The Ottawa International Airport Authority (OIAA) said they observed "a degradation of service levels" associated with ground-handling activities for Sunwing and Flair airlines, even after multiple written warnings.

The Ottawa Airport has terminated the operating licence of the company that provides baggage handling for Sunwing and Flair Airlines.

Both airlines contract with Menzies, a third-party ground handling firm, for their aircraft marshalling and baggage handling activities.

In a statement, the Ottawa International Airport Authority (OIAA) said they observed "a degradation of service levels" associated with ground-handling activities for Sunwing and Flair airlines, even after multiple written warnings.

The OIAA added, the issues reached "untenable levels" in the past week, which led them to provide Menzies with a 30-day notice of termination of its operating licence at the airport on Mon, March 13.

The authority said they will continue to work with the airlines to ensure that their passengers enjoy smooth, efficient travel when flying to and from the Ottawa International Airport.

Flair Airlines tells CityNews Ottawa, this will have no effect on its operations and will continue to provide services from Ottawa. 

CityNews reached out to Sunwing for comment but has yet to hear back.

Rogers Sports & Media
2001 Thurston Drive Ottawa, ON, K1G 6C9
© 2006-2023 Rogers Sports & Media. All rights reserved.
push icon
Be the first to read breaking stories. Enable push notifications on your device. Disable anytime.
No thanks