Changes made to Para Transpo booking system aims to make process easier for riders
Posted May 13, 2021 01:03:00 AM.
The city is hoping to make booking Para Transpo trips a little easier by updating its customer booking hours.
Customers can now call at any time between 7 a.m. and 5 p.m. the day before their travel to book a trip on the bus.
There is no need for customers to call first thing in the morning, and there is no longer a time reserved for only certain customers.
Riders can also continue to call on their planned day of travel to ask about available capacity.
“Previous improvements include increasing capacity to accommodate more trips, improving the phone queue system, increasing staffing on the phone lines, simplifying the use of a Presto monthly pass on Para Transpo, and adding an online option for booking and cancelling trips,” a city memo outlined.
“In 2021, staff will continue to work on expanding online booking, cancellation, account management, and trip arrival time information. Further to this initiative, staff will continue their efforts to allow the use of a Presto card onboard Para Transpo minibuses and taxis.”
This improvement is being made following consultation with a working group comprised of Para Transpo customers, a representative of the accessibility advisory committee and members of the transit commission.
