Bell, Virgin Mobile customers experiencing outages in Quebec, eastern Ontario — including Ottawa
Posted Aug 7, 2020 12:39:00 AM.
This article is more than 5 years old.
Customers of Bell Canada in the Ottawa area were without mobile or internet service for part of the day.
According to Bell Canada, customers in parts of eastern Ontario and Quebec experienced service disruptions earlier Thursday.
“Service has now been restored,” Bell said on its Twitter page. “Our team is continuing to investigate the cause.”
Virgin Mobile is also reporting problems with its service.
The carrier started receiving reports of outages at around 12:30 p.m. Thursday.
At its height, Virgin Mobile reported over 2,600 complaints, according to its website tracker — 568 of which were from the Ottawa area.
More have been reported across the province and the city since.
Among the most reported locations with troubles are Ottawa, Hamilton, Niagara Falls, Montreal, Kitchener, Welland, Toronto, Brampton and St. Catherines.
The company says 58 per cent of reported outages were for mobile phone service, followed by mobile internet (32 per cent) and eight per cent of customers experiencing outages reported complete blackouts.
Customers still experiencing issues can report them on the Virgin Mobile website here.
No reason has been given for the outages.
